Table of Contents
- Busan City Leads Administrative Innovation with Artificial Intelligence
- Core of Busan-style AI Civil Response Service
- Schedule and Method for the Demonstration Project
- Expected Effects: Innovation Experienced Together by Citizens and Public Officials
- AI Administrative Innovation Beginning in Busan
- Frequently Asked Questions (FAQ)
Busan City Leads Administrative Innovation with Artificial Intelligence
Busan City is officially launching the first artificial intelligence (AI) based civil complaint response agent service demonstration project in South Korea.
This project has been initiated by being selected as part of the Ministry of Science and ICT's public competition for "Support for the Use of Super-large Artificial Intelligence (AI) Based Platforms," and Busan is now ready to lead AI administrative innovation.
In the future, Busan's administrative services are expected to change to be more efficient and smart.
Core of Busan-style AI Civil Response Service
Busan City plans to develop and demonstrate a Busan-style large language model (LLM) using civil complaint data in cooperation with Vibe Company. This model goes beyond simple text responses and provides various functions, including ▲ automatic classification of civil complaints ▲ summarizing civil complaint contents ▲ converting Gyeongsang dialect into standard language ▲ generating customized responses by type.
In addition, retrieval-augmented generation (RAG) technology will be introduced to establish a reliable response system using multiple resources such as civil complaint cases, manuals, and guides. This will allow citizens to access civil complaint services more accurately and quickly. This technological advancement is expected to further improve Busan's civil complaint processing system.
Schedule and Method for the Demonstration Project
The demonstration project is scheduled to be conducted over approximately four months from September to December 2025. This project will be implemented in phases and will follow the method outlined below.
The first phase involves the development of an LLM-based civil response system. This process will utilize training data to enhance functions such as classification, summarization, standard language conversion, and response generation.
In the second phase, an AI-based professional search system will be established. This system will use existing civil complaint cases and administrative manuals as learning resources to enable more efficient civil complaint processing.
Finally, during the demonstration service operation phase, the actual civil complaint reception and response processes will be tested, and feedback will be gathered to identify and incorporate improvements into the service.
Through this process, a standardized model that local governments across the country can utilize will be presented, laying the groundwork for future service expansion.
Expected Effects: Innovation Experienced Together by Citizens and Public Officials
The Busan-style AI civil complaint response agent service aims to reduce the workload of public officials and improve the quality of services provided to citizens. By taking on repetitive civil complaint responses, AI enables public officials to focus on more complex administrative tasks.
As a result, citizens can experience fast and accurate administrative services, and especially the elderly who use local dialects will be able to communicate more smoothly thanks to the standard language conversion function. Furthermore, this service is expected to have a positive impact on further activating Busan's AI industrial ecosystem.
AI Administrative Innovation Beginning in Busan
The demonstration project being promoted by Busan City proposes a future model of public administration based on AI that goes beyond administrative efficiency.
This project is expected to expand into various administrative fields such as welfare, environment, and transportation, leading to innovations in smart administrative services that citizens can truly feel.
Busan is set to play a testbed role for AI administrative innovation through this project and will serve as a starting point for nationwide expansion.
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Frequently Asked Questions (FAQ)
Q. What is the AI civil response agent service being promoted by Busan City?
Busan City is developing an AI-based civil complaint response agent service to improve the efficiency of civil complaint processing and enhance communication with citizens.
Busan City is pushing forward the first AI-based civil complaint response agent service as a demonstration project in South Korea. This service utilizes a large language model (LLM) that includes features such as automatic classification of civil complaints, content summarization, standard language conversion for Gyeongsang dialect, and customized response generation, revolutionizing the civil complaint processing. This will reduce the workload of public officials and provide citizens with faster and more accurate administrative services.
Q. What are the main features of the Busan-style large language model (LLM)?
The Busan-style LLM provides functions for automatic classification of civil complaints, content summarization, dialect standardization, and customized response generation.
Busan City is collaborating with Vibe Company to develop a Busan-style large language model using civil complaint data. This model includes functions beyond simple text responses, such as automatic classification of civil complaints and summarization, conversion of Gyeongsang dialect to standard language, and generation of customized responses by type. Additionally, retrieval-augmented generation (RAG) technology will be introduced to establish a reliable response system using various resources.
Q. How will this demonstration project be conducted and what is the timeline?
From September to December 2025, the LLM development, AI search system construction, and demonstration service operation will be conducted in stages over approximately four months.
The demonstration project is composed of three phases. The first phase includes the development of an LLM-based civil response system and enhancement of functions using training data. The second phase involves the construction of an AI-based professional search system to improve efficiency by learning from existing civil complaint cases and administrative manuals. In the final phase, the actual civil complaint reception and response processes will be tested, and improvements will be made based on feedback. The project aims to create a standardized model that local governments nationwide can reference.
Q. What are the expected effects of the AI civil response service for citizens and public officials?
The expected effects include reduced workload for public officials and the provision of fast and accurate civil complaint services for citizens.
This service allows AI to handle repetitive civil complaint responses, enabling public officials to concentrate on more complex tasks. Citizens will experience faster and more accurate administrative services, and especially elderly individuals using Gyeongsang dialect will be able to communicate smoothly through the standard language conversion function. Furthermore, it is anticipated to have a positive effect on revitalizing Busan's AI industrial ecosystem.
Q. What are the social and administrative implications of Busan City's AI administrative innovation demonstration project?
This project proposes a future model for smart administrations based on AI and opens possibilities for nationwide expansion.
Through this demonstration project, Busan City will serve as a testbed for AI administrative innovation. The project plans to expand AI-based services not only to administrative efficiency improvement but also to various fields such as welfare, environment, and transportation. This aims to achieve innovations in smart administration that citizens can actually feel while providing a standard AI administrative model that local governments nationwide can adopt, significantly enhancing public services.
