Table of Contents
- Fire at the National Information Resources Management Institute and Post Office Service Suspension
- Impact on Post Office Services and Recovery Priorities
- Recovery Procedures and Technical Measures
- Government and Relevant Institutions’ Response and Announcements
- Temporary Measures for Post Office Users
- Outlook for Post Office Recovery and User Precautions
- Frequently Asked Questions (FAQ)
Fire at the National Information Resources Management Institute and Post Office Service Suspension
On September 26, 2025, a fire in the computer room of the National Information Resources Management Institute in Daejeon led to a major disruption of the government's primary computer network.
As a result of this incident, many of the 647 systems experienced service interruptions, particularly impacting the financial and postal services of the post office.
In response, the government has escalated the crisis warning to a 'serious' level, drawing significant attention to the post office's recovery situation due to its impact on citizens' lives.
Impact on Post Office Services and Recovery Priorities
Among the services suspended due to the fire, the financial and postal operations of the post office play a crucial role in citizens' lives.
The government is planning to prioritize the recovery of services that have a significant impact on the public, including resident registration, finance, and postal services.
Thus, the post office’s recovery is being considered as a top priority; however, multiple technical procedures are required, making immediate restoration challenging.
Recovery Procedures and Technical Measures
The primary reason for the slow recovery of the post office is that the temperature and humidity control system in the computer room must be restored first. The internal temperature soared due to the fire, and without stabilizing it, the server operation becomes difficult. Subsequently, safety checks of the servers and a phased restart procedure will take place.
A proactive shutdown indicates that several servers have been powered down to prevent data loss.
Additionally, discussions are underway about transferring some services to branch offices in Gwangju and Daegu as a distributed recovery solution, which is expected to help prevent total paralysis in case similar incidents occur in the future.
Government and Relevant Institutions’ Response and Announcements
The government has not provided a clear timeline for the recovery of postal services, which has increased uncertainty.
However, it has stated that there has been no data loss and that extension measures for urgent complaints or time-sensitive tasks will be implemented.
Related institutions, including the post office, are accepting handwritten applications at offline windows and providing guidance for alternative routes.
Temporary Measures for Post Office Users
Until the recovery is completed, citizens must unfortunately resort to temporary measures.
If urgent postal items are needed, it is safer to use private courier services rather than the post office. If the financial services of the post office are unavailable, other banks' online banking or ATMs should be considered as alternatives.
Some administrative tasks are processed manually at offline windows, so it’s important to check the operational status of the specific post office before visiting. Additionally, since there may be errors with mobile IDs, it is essential to carry a physical ID when visiting the post office.
Outlook for Post Office Recovery and User Precautions
The recovery efforts at the post office are currently set as the government's top priority. However, due to technical procedures such as the restoration of the temperature and humidity system and server validation and rebooting, the exact completion time for recovery remains uncertain. The government has announced plans to first restore essential services such as resident registration, finance, and postal services, but no specific completion dates have been disclosed.
As a result, citizens should verify operational conditions before visiting the post office, and it is advisable to utilize other courier services for urgent mail. Moreover, temporary alternatives should be considered for financial transactions through other banks. Actively utilizing the government's announcement of deadline extensions and offline manual processing systems is also a good strategy. Such measures will help minimize inconvenience.
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Frequently Asked Questions (FAQ)
Q. Why was the post office service suspended due to the fire at the National Information Resources Management Institute?
On September 26, 2025, the fire in the Daejeon computer room caused a paralysis of the government's primary computer network, leading to the suspension of post office services.
The fire in the computer room of the National Information Resources Management Institute in Daejeon significantly paralyzed the government's computer network. Many of the 647 systems were suspended, especially causing serious disruptions to the financial and postal services of the post office, greatly affecting citizens' lives. Consequently, the government raised the crisis warning to the highest level of 'serious' and is working hard for a quick recovery.
Q. In what order is the recovery of post office services being carried out?
Services essential to citizens' lives, such as resident registration, finance, and postal services, are prioritized for recovery.
Among the various services suspended due to the fire, the post office's financial and postal operations were selected as a priority for recovery by the government because they are essential to citizens' lives. However, immediate recovery is difficult due to the need for technical procedures and server stabilization. Recovery plans will first focus on restoring the temperature and humidity systems, followed by server checks and phased reactivation.
Q. What is the reason for the slow recovery of the post office's computer system?
The restoration of the temperature and humidity system and server safety checks must come first.
The internal temperature of the computer room rose sharply due to the fire, putting the servers at risk. For the servers to operate normally, the temperature and humidity control system must be restored first to maintain appropriate conditions. Afterward, server assessments and stabilization will be carried out, followed by a phased reactivation process, which takes time.
Q. How is the government and relevant institutions responding to the suspension of post office services?
Proactive server shutdowns are being followed by plans for distributed recovery to the Gwangju and Daegu branches, along with emergency complaint processing extensions.
To prevent data loss, the power of several servers has been preemptively shut down, and discussions are underway to transfer some services to recovery centers in Gwangju and Daegu. The government is implementing deadline extension measures and accepting handwritten applications for urgent complaints or time-sensitive tasks to minimize public inconvenience, with related institutions also actively responding by providing alternative routes.
Q. What should citizens using post office services do?
It is recommended to use private couriers for urgent mail and other banks' services or ATMs for finances.
Until recovery is complete, alternative measures must be utilized. If there are urgent postal items, it is safer to use private courier services, and if postal financial services are suspended, it is advisable to utilize online banking or ATMs of other banks. Some administrative tasks are processed manually at offline windows so it is essential to confirm the operational status of the specific post office and to have a physical ID before visiting.
Q. When will the post office recovery be completed and what precautions should be taken moving forward?
The completion time for recovery is uncertain; operational status should be checked regularly and alternative measures utilized.
Recovery operations are progressing as the government's top priority, but the exact completion timeline has not been disclosed due to technical procedures like the temperature and humidity restoration and server checks. Citizens should constantly verify the operational status before visiting the post office, and it is advisable to use other courier services for urgent mail and to consider other banks for financial transactions. Actively utilizing the government's measures for deadline extensions and offline manual processing systems will also help minimize inconvenience.
